FAQs – Fair Harbor

Please visit https://fairharbor.loopreturns.com to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style.

The Fine Print:

We offer Free Exchanges and Free Returns.

We accept all merchandise returned in its original condition up to 60 days after the date of purchase. If making a return, refunds can be issued to either the original form of payment or store credit. Please allow between 1-2 weeks for processing.

Get in touch, we’re here 8:00AM to 6:00PM EST! Drop us an email: info@fairharborclothing.com

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us. Plus, we will do anything to accommodate the Fair Harbor Family (that’s you!).

We process orders quickly (typically within a few hours), but we’ll do our best to help you with any changes or cancellations before your order starts making moves. Send us a note as soon as possible: info@fairharborclothing.com

If you need to change the shipping address on your order, please reach out to us at the same email above.

We do our best to stay in stock, but sometimes we sell out quicker than we thought!

To sign up for our waitlist, enter your email into the box that pops up in place of ADD TO WAITLIST. We'll let you know as soon as your style/size is back in stock.

If you want a more direct timeline on when a certain item will come back into stock, please reach out to us at: info@fairharborclothing.com

We offer Free Exchanges and Free Returns.

We accept all merchandise returned in its original condition up to 60 days after the date of purchase. If making a return, refunds can be issued to either the original form of payment or store credit. Products should be unworn and undamaged - a quick try on is cool; a surf or day at the beach/pool is less cool.

Please allow between 1-2 weeks for processing.

Please visit https://fairharbor.loopreturns.com to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style. If you have any questions about the returns process, please contact us at info@fairharborclothing.com

Right now, our system functions based on scanning the return labels specific to each order. If you do choose to send back multiple items from different orders in one package, just be sure to let us know via email at info@fairharborclothing.com so that we can make sure to manually refund you for all returned items. Otherwise, you can print a return label for each order and send them out separately. If you have any questions, let us know at info@fairharborclothing.com

Please visit https://fairharbor.loopreturns.com to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style. If you have any questions about the returns process, please contact us at info@fairharborclothing.com

You can find your order number in your confirmation email, and also on the packing slip inside your box or envelope.

Our 15% off welcome window will pop up on our website when you first enter our site. Once you provide your email, the code will appear. You will also receive an email from us with this discount code after you sign up. Be sure to check your promotions or junk folders as they can sometimes land in there. If you happen to miss it, you can enter your email into the white text box at the bottom of our site and the code will pop-up. If you still have trouble please email us at info@fairharborclothing.com

Discount/coupon codes are only valid on full-priced items (no 2- or 3-pack bundles). Some are only available for first-time customers, such as referral codes and welcome discounts. Unfortunately you cannot stack codes or promotions (only one promotion or discount code is allowed per order).

If you are having trouble applying a coupon code please reach out to info@fairharborclothing.com for more details.

We design our gear in-house at our corporate headquarters in New York City and our products are manufactured at various locations across the globe. We currently work with factories in the United States, China and India.

To select our stateside and overseas partners, we prioritize quality, compliance to worker’s safety, fair wages and benefits, and dedication to minimizing environmental impacts (things like water waste and air emissions).

Absolutely. All of our shorts are designed primarily as swimwear and to function extremely well in any water environment. Over years of extensive testing and product research, we have created the world's most versatile and comfortable shorts that can handle any condition or occasion.

The Anchor, Bayberry, Sextant, and Lined One Shorts have a super soft, built-in liner made from a sustainable sustainable fabric.

Please note that this liner will not dry as quickly as their outer shells.

Yes! We work with sustainability specialists to source plastic bottles from around the globe, and convert them into high quality, recycled polyester fabrics. We’re passionate about finding ways to manufacture our materials and styles as sustainably as possible.

Recently, we made the switch to plant based compostable bags for our shorts. We couldn’t justify being a sustainable brand, but packing our products in wasteful plastic bags. Our packaging process is now one of the most environmentally friendly on the market today.

LINED: If you like a lined short, the Anchor, Bayberry, Sextant, and Lined One Shorts all have our super soft built-in liner. These shorts will keep you supported, comfortable, and fresh all day long. Whether it's a long day at the beach, hike out on the trail, or afternoon at the bar, they'll have you covered.

UNLINED: Our Nautilus and Rockaway Boardshorts currently do not have built-in liners.

This is a great question. Our first explanation would be based on length, and whether you would like a liner. We have 4 lengths of shorts, and lined/unlined:

Sextant Trunk: Lined - 6” inseam (our shortest)

Bayberry Trunk: Lined - 7” inseam

Anchor Trunk: Lined - 8” inseam

One Short: Lined & Unlined - 8” inseam

Nautilus Boardshort: Unlined - 8” inseam

Rockaway Boardshort: Unlined - 9”inseam

Once you have an idea for length and liner - we suggest going to the product pages where you can find a description of the shorts, suggested uses, and fits. If you have any questions whatsoever, we are more than happy to assist you with fit/sizing/description questions at info@fairharborclothing.com

Shipping and Tracking

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