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FAQs
- Order processing time:Â 1-2 business days
- Orders placed after 11:30 am EST:Â Processed on the next business day.
- Shipment notification:Â You'll receive an email with tracking information from our carriers once your package is shipped.
- Weekend orders:Â Orders placed on Saturday and Sunday will be shipped on Monday or the next business day.
- Holiday orders:Â Orders made on holidays will be shipped on the following business day.
- Estimated delivery: Your package should arrive at your doorstep based on the selected delivery method. Â
Order status update:Â If you'd like to check your order status, simply send us a message, and we'll provide an update.
Delay Notice:Â During holidays and our site-wide sale, order fulfillment may experience delays. Our team is working diligently to process and ship orders as quickly as possible, but high demand may result in longer processing times.
Please note, your order may arrive in multiple shipments. You'll receive a separate shipping update and tracking number for each package. No additional shipping fees will be charged.
We appreciate your understanding and patience during this busy period. For any questions or assistance, please contact our customer service team.
Remember that there could be a delay between when you receive the tracking number and when the carrier updates the online status. If you need help tracking your package, we are here to help.Â
Email us at [email protected] or use the live chat widget in the lower left-hand corner of your screen.
We can assist from 9:00 AM to 6:00 PM (EST). Our team is here to answer questions, resolve issues, and support you with placing orders, shipping, returns, exchanges, and other assistance.
Email us at [email protected] or use the live chat widget in the lower left-hand corner of your screen.