Returns and Exchanges
For US returns, please visit returns & exchanges to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style. Sale items are eligible for exchanges or store credit only.
The Fine Print:
In the US, we offer Free Exchanges. Domestic returns will be subject to a $7 return shipping fee, which will be deducted from your refund. If you select exchange or store credit, the return shipping fee will be waived.
For international orders, customers must generate their return label using the Global-E returns page, the postage cost will be calculated based upon your location, and deducted from your total refund.
For international orders, customers must generate their return label using the Global-E returns page, the postage cost will be calculated based upon your location, and deducted from your total refund.
We accept all merchandise returned in its original condition up to 45 days after the date of purchase. If making a return, refunds can be issued to either the original form of payment or store credit. Please allow between 1-2 weeks for processing (please allow longer processing time for international returns)
Sale items are eligible for exchange or store credit only, and no returns for refunds will be accepted. Exchanges or requests for store credit must be made within 45 days of the original purchase date, and to be eligible, sale items must be unworn, unwashed, and in their original condition with all tags attached. Customers can exchange sale merchandise for an item of equal or greater value, and if the new item is of greater value, the price difference must be paid at the time of exchange. Items returned for store credit will incur a handling fee ($3.50 or $7.00) depending on the return method chosen.
Sale items are eligible for exchange or store credit only, and no returns for refunds will be accepted. Exchanges or requests for store credit must be made within 45 days of the original purchase date, and to be eligible, sale items must be unworn, unwashed, and in their original condition with all tags attached. Customers can exchange sale merchandise for an item of equal or greater value, and if the new item is of greater value, the price difference must be paid at the time of exchange. Items returned for store credit will incur a handling fee ($3.50 or $7.00) depending on the return method chosen.
