In order to track a current or previous order, please create an account using the same email address you used to place your order (if the email address is not the same, it will not display the order). Once created, you can log in, and see the status and detailed information for all Fair Harbor orders.
Inquiries MUST be within 1 hour of the order being placed, and they can only be changed during business hours that customer service agents are working. Unfortunately, if a change or cancellation inquiry is received outside of the hours 9:00AM-5:00PM EST, we cannot make the change or cancellation. Send us a note as soon as possible or contact us via the live chat widget in the lower left-hand corner of your screen.
Make sure to use the 6-digit number Order Number originated from the confirmation email. If you have any trouble at all locating the correct number, send us a message and we’ll be happy to assist you.
Get in touch and send us an email. We’re here from 8:00 AM to 6:00 PM (EST) and we’ll do our best to answer any questions and resolve your issues.
We’re happy to work with you about orders, order modifications, shipping, returns, and exchanges—and anything else you might need assistance with.
Currently, we can’t take orders over the phone, but feel free to send us a message for sizing, fit, and general advice, or if you have any questions about the checkout process. We’re here to help!
We know it’s frustrating when you want to make a purchase only to discover a product is sold out. But if you enter your email into the dialogue box that reads “Add to the waitlist,” we’ll be sure to let you know as soon as your style or size is back in stock.
If you’d like more specific timing on when your item will be available, just reach out to us via email and we will let you know.
(And look on the bright side, the sold-out item was popular for a reason. Our low stock only confirms you have great taste!)